Frequently Asked Questions

Everything you need to know about WhenItWorks.

Do participants need to create an account?

No! Participants can respond to your event without creating an account. Just share the link and they can mark their availability instantly.

Is WhenItWorks really free?

Yes! Core features are free forever. You can create unlimited events, collect availability, and view results at no cost. Optional Pro features require a one-time payment.

What happens to free events after 7 days?

Free events become read-only after 7 days. You can still view the results, but cannot make changes. Pro users can access and manage events indefinitely.

What are Pro features?

Pro features include: saving events permanently, event history, duplicating events, locking/finalizing events, sending reminders, calendar integration (.ics files), and accessing expired events.

How does the one-time Pro payment work?

Pro is a one-time unlock, not a subscription. Pay once and get Pro features forever. No recurring fees, no subscriptions.

Can I edit my availability after submitting?

Yes! If you provide an email when submitting availability, you'll receive an edit link. You can also bookmark the edit link if you don't provide an email.

How do I share my event with participants?

After creating an event, you'll receive a public invite link. Share this link via email, chat, or any method you prefer. Participants click the link to add their availability.

Can I see who marked which time slots?

As an organizer, you can see participant names and whether they've responded, but for privacy, you only see aggregated availability counts (not individual selections) on the public invite page.

What timezone are events in?

Events use the timezone you specify when creating the event. All times are displayed in that timezone. Pro users can send calendar invites (.ics) with proper timezone information.

Is my data secure?

Yes. We use industry-standard security practices. Event data is stored securely, and tokens are hashed. We never store plaintext tokens or expose sensitive information.